FAQ's
Need Help?
If you have an issue or question that requires immediate assistance, click the button below to contact us. Our representatives will respond promptly.
Please allow 6-12 business days from the time we receive your returned package for your refund to be processed.
Shopping Information
1. How do I place an order?
To place an order, browse our products and click on the item you wish to purchase. Select the quantity and click "Add to Cart." Proceed to checkout and follow the prompts to complete your order.
2. Do I need an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to track orders, save shipping information, and enjoy a faster checkout process in the future.
3. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier's website.
4. What is your shipping policy?
We offer standard and expedited shipping options. Orders are typically processed within 1-2 business days. Shipping times vary based on your location and the shipping method selected.
5. Do you ship internationally?
Yes, we ship to many countries around the world. International shipping rates and times will be calculated at checkout based on your location.
Payment Information
1. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout.
2. Is my payment information secure?
Yes, we use secure encryption technology to protect your payment information. Your data is handled with the highest level of security.
3. Can I use multiple payment methods for one order?
At this time, we can only accept one form of payment per order.
Order & Returns
1. How can I cancel or change my order?
If you need to cancel or make changes to your order, please contact our customer service team as soon as possible. Once an order is processed, we may not be able to make changes.
2. What is your return policy?
We offer a 07-day return policy for unused and unopened items. Please contact our customer service team to initiate a return. Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
3. How long does it take to process a return?
Once we receive your returned item, we will inspect it and process your refund within 5-7 business days. Refunds will be issued to the original payment method.
4. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team immediately. We will arrange for a replacement or refund and provide instructions for returning the item.
Ordering from NutriSalt
1. Do you offer bulk or wholesale purchases?
Yes, we offer bulk and wholesale purchasing options. Please contact our sales team for more information on pricing and availability.
2. How can I use a promotional code?
Enter your promotional code at checkout in the designated field and click "Apply." The discount will be reflected in your order total.
3. Can I place an order over the phone?
Yes, you can place an order over the phone by contacting our customer service team during business hours.
4. How do I contact customer service?
You can reach our customer service team via email at info@nutrisalt.net or by phone at (+44) 7851 726310. We are available Monday through Friday, 9 AM to 5 PM.
